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Frequently Asked Questions

Frequently Asked Questions

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Frequently Asked Questions

General:
For which matters can I contact the Responsible officer for the management of customer complaints?

  • Anyone who is a Customer of Alpha Leasing and is dissatisfied with his/her relationship, or our products and services can contact the Responsible officer for the management of customer complaints

  • Can I only submit a written complaint?

    You can always contact the Call Centre to submit your complaint at+30 210 3367900 Monday-Friday, between 08:00-16:00. However, by choosing to analytically describe the matter that concerned you and submit it in writing, you ensure that you will receive a detailed reply addressing all the parameters of the issue you have chosen to raise.

  • Do I absolutely have to submit my complaint in person?

    Yes, for identification purposes, by choosing any of the submission channels. In special cases, you can choose to be represented by proxy, always in compliance with the legal provisions.

  • Can the Responsible officer for the management of customer complaints be objective and impartial?

    Our officer is experienced and qualified to address any concern of our Customers in depth. We aim at reverting to your issues with a clear and substantiated reply, in compliance with the Regulatory and Legal provisions.

  • I disagree with the proposed resolution or your reply.

    It is your choice to accept or decline the solution proposed by Alpha Leasing. In case you are not satisfied with our reply, you can always revert to the Hellenic Financial Ombudsman.

    Contact information

     Hellenic Financial Ombudsman
     1, Massalias Street, 106 80 Athens - P.O. Box 9166, 100 32 Athens
     Tel.: 10440 (local charge) or +30 210 337 6700 (international calls)
     Fax: 210 323 8821)
     Web Site: www.hobis.gr
     E-mail: info@hobis.gr

  • I would like to congratulate you for your excellent service level.

    It is an honor to receive your compliments as recognition of our everyday efforts. Should you wish to, you can record your positive comments in the electronic contact form, or print it, sign it and send it by mail to Alpha Leasing’s Responsible officer for the management of customer complaints.

    Debt Settling

    • Are there any solutions for me in order to settle my debts?

      We are here for you to find a personalized solution that meets your needs.

      For further information, please visit us.